Addy's Spinkerdoodles – STORE POLICY

RETURNS and EXCHANGES

If you are not satisfied with your cash & carry normally stocked merchandise within 30 days, you may return it to us for store credit if the following guidelines are met. Contact Customer Service (addysspi@addysspinkerdoodles.com) to receive a Return Authorization to allow us to track your return. Please note that all returned merchandise must be intact, new, and unused in its original packaging with all the documentation, parts and accessories to ensure full credit. New and unused means it must be in saleable condition, not used, dirty or washed. We will not issue credit for any item that is not resalable. In addition, items that have been custom embroidered can never be returned.

DAMAGED MERCHANDISE

Unfortunately, packages sometimes get damaged in transit. Please make every effort to inspect your package prior to acceptance from the delivery service or when picking up your merchandise. If your package has visible exterior damage, please note this on the shipping document you are requested to sign at the time of delivery. If the item is damaged, please contact our customer service department immediately. We will either replace the broken parts or replace the item at our discretion. Requests for replacement parts will be processed as quickly as possible.

DEFECTIVE MERCHANDISE

For items that are found defective 30 days after purchase, our customer service department immediately. We are not able to replace defective items 30 days after purchase.

SPECIAL ORDER RETURN POLICY

All custom embroidered purchases are considered special order. Additionally, all items that are not normally stocked are considered Special Order. These items are ordered on a customers request and are therefore not returnable. All cancellations of Special Order items are subject to a minimum 25% Restocking Fee-No exceptions. In addition, shipping charges cannot be refunded.